When Canadians struggle with the uneven impact of economic and social disruption, they turn to the community services sector for support. From child care, mental health, housing, and youth programs, to employment and training, culturally relevant support, and newcomer settlement services, the organizations that we collectively represent across Canada respond to urgent community needs every day.

Today, as Canadians face rising inflation, impacts from an escalating US-Canada trade war, and growing economic uncertainty, our sector is prepared to mobilize once again. We are looking to the newly appointed federal government to partner with us — to recognize the critical role of Canada’s community services sector and invest in its stability and growth.

As the volunteer Board Chairs of federated non-profits, we see first-hand the foundational and impactful work of the community services sector. We are the Board Chairs of some of the largest service delivery organizations in Canada – BGC Canada, Big Brothers Big Sisters of Canada, Canadian Mental Health Association, National Association of Friendship Centres, United Way Centraide-Canada, YMCA Canada and YWCA Canada. We are all grass-roots organizations, embedded in rural, remote, urban, northern and Indigenous communities, providing services collectively through 315 member organizations that serve 8 million people annually — the equivalent of 1 in 5 people in Canada.

The charitable and non-profit sector is one of Canada’s unsung economic engines. The sector employs 2.4 million people and contributes 8.9% ($192 billion) to Canada’s GDP. The community services subsector employs over 600,000 people, 80% of whom are women. In addition, 47% of staff are newcomers, and 35% are Indigenous or racialized individuals.

Our organizations are driven by impact, guided by strong accountability mechanisms, and equipped with decades of experience assessing and responding to community needs.

Nothing highlighted the critical role of the community services sector more clearly than the significant, abrupt disruption to our social and economic systems caused by the COVID-19 pandemic. Our sector pivoted quickly to deliver housing services, food programs, emergency child care, employment programs, and more in response to community needs. Government also quickly realized the capacity and capability within the sector to inform policy and mobilize resources.

Importantly, the need for services has not dropped, and now the pressure is rising again as demand for services across the sector continues to surpass pre-pandemic levels. Recent data shows that 19% of families with children at home and 11% of households without children expect to need charitable services in the next six months. It is anticipated that this figure will only increase considering the US-Canada trade war.

Good governance is a critical success factor. Community service sector organizations are guided by volunteer Boards of Directors – community members who live and work in the places we serve. These volunteers provide strategic expertise, professional experience, and a deep commitment to accountability, transparency, and impact. Across Canada governance boards, mission driven teams, and community partners come together to build trusting partnerships and collaborate with the private sector and all levels of government. We have proven that, with the right partnerships and investments we can move quickly, scale impact, and help communities recover and thrive.

To continue this good work, and be ready for the next crisis, we are calling on the Government of Canada to invest in the community services sector. This is not just the right thing to do — it’s a strategic investment in Canada’s economic and social infrastructure. It can stimulate the economy and ensure vital support is available to those hardest hit. This hand up helps them unlock brighter futures.

A government response that is solely event-driven introduces uncertainty in the operations of community service organizations, often requiring them to prioritize and sunset impactful programs — creating a gap in community response. Short-term unreliable funding dilutes the impact of our organizations and makes it challenging for them to innovate, respond, and build long-term resiliency to ensure everyone realizes their potential. Inflation, trade wars, climate disasters, and other emerging crises will continue to test Canada’s social safety net. Community services are not “nice to haves” – they are vital infrastructure embedded in the fabric of our communities. What we need is a thriving sector that is stable and ready to respond to the next challenge.

As Board leaders in Canada, we see this need first-hand in the charities we support. While community members donating their time or money can make a difference, these are systemic challenges that require policy-level solutions. To address these challenges, we encourage the federal government to remember what is possible when you partner meaningfully with the community service sector. By committing to sustainable, predictable levels of funding, the government can solidify the ability of our organizations to continue to meet rising needs and build a stronger, more resilient Canada for everyone.

• Michelle Banik, National Board Chair, BGC Canada
• Breanne Oliver, National Board Chair, Big Brothers Big Sisters of Canada
• Ross Manning, National Board Chair, Canadian Mental Health Association
• Kelly Benning, President, National Association of Friendship Centres
• Jason Hatcher, National Board Chair, United Way Centraide Canada
• Laurie Skinner, National Board Chair, YMCA Canada
• Denise Christopherson, National Board Chair, YWCA Canada

It goes without saying that the pandemic has left, and will continue to leave, a lasting mark on our lives.

In collaboration with The Canadian Child Care Federation, the Canadian Mental Health Association, and YWCA Canada, The Burnout Crisis: A Call to Invest in ECE and Child and Youth Workers puts forward areas requiring further research and exploration on how to better support the mental health of front line workers – particularly those experiencing marginalization.

Extensive research makes clear the significant impact the pandemic has had on the global economy, our mental health, our healthcare system, and countless other facets of society. COVID-19 has transformed the way workplaces are structured, how we care for one another, and our outlook for the future.

Background

Thirty-seven percent (37%) of Canadians report a deterioration in their mental health since the onset of the pandemic. ¹ As this brief will explore, the impact on frontline staff working with children and youth is disproportionately high and yet only one third of employees have access to programs to prevent burnout.² Additionally, only one third of employees say they would feel comfortable talking to their supervisor about mental health issues and believe this would not impact their career.³

One in three Canadians are worried about their finances and 16% worry about having enough food ⁴. The social determinants of health like employment, food security, adequate housing, and income supports all contribute to our mental health and well-being⁵. The pandemic has put pressure on these supports, causing an increase in mental health challenges. This is particularly felt by those working with children and youth who often earn low wages and are in precarious work.

Recommendations

We need to see systemic-level change across all levels of government to address the immediate and pressing workforce issues that are experienced by Early Childhood Educators and Child and Youth Workers. In order to address these challenges holistically, we also need to see increased investment in community-based mental health supports and affordable child care for all people in Canada.

Read the full policy brief here

1. https://cmha.ca/brochure/summary-of-key-findings-ubc-4
2. https://static1.squarespace.com/static/5f31a311d93d0f2e28aaf04a/t/61e59ce735bb7b247057299d/1642437865230/Long+Form+EN+Final+-+MHRC+PHS+Report.pdf
3. https://static1.squarespace.com/static/5f31a311d93d0f2e28aaf04a/t/61e59ce735bb7b247057299d/1642437865230/Long+Form+EN+Final+-+MHRC+PHS+Report.pdf
4. https://cmha.ca/brochure/summary-of-key-findings-ubc-4
5. https://ontario.cmha.ca/provincial-policy/social-determinants

Over the course of the pandemic, nearly half of Canadians say their mental health has worsened. This is particularly acute for children and youth, who have grappled with school and recreation program closures and the resulting social isolation. 70% of kids ages 6 to 18 report that the pandemic has harmed their mental health in at least one area, such as anxiety or attention span. Children and youth suicide attempt admissions have increased by 100% during the pandemic. Calls, texts, and clicks on Kids Help Phone’s online self-directed resources have more than doubled throughout the pandemic.

Given the ongoing child and youth mental health crisis, federal political parties brought forward ambitious mental health care policy plans in the 2021 election.

With a new federal Government formed and a Cabinet named, it is critical for children and youth and mental health organizations to continue advocating for mental health care investments, innovative program delivery, and wrap-around supports for kids and teens, especially those that face multiple barriers to accessing timely and culturally-relevant mental health care.

Join our panel on November 9 to hear from representatives of several national organizations working to improve the mental health of young people.

Moderator and Panelists
Moderator: Owen Charters, President and CEO, BGC Canada 

• Margaret Eaton, National CEO, Canadian Mental Health Association
• Katherine Hay, President & CEO, Kids Help Phone
• Sydney John-Baptiste, BGC Canada’s National Youth Council member
• Jocelyn Formsma, Executive Director, National Association of Friendship Centres
• David Willis, Director of Toronto’s Lead Agency for Child and Youth Mental Health, Strides Toronto

With invited remarks from the Federal Minister of Health

Our panelists will unpack the ongoing child and youth mental health crisis across Canada, discuss policy and investment prescriptions that are built to tackle a crisis of this magnitude, and take audience questions around program innovation, advocacy, and collaboration.

REGISTER IN ADVANCE for November 9. There will be simultaneous translation in French for the event.

If you have any questions, please contact Josh Berman, Director of Research and Public Policy, at jberman@bgccan.com or 647-986-9024.